Returns and Refunds
What is your return & refund policy?
At Nuturf, we supply professional turf management products that are backed by our experience and expertise. In the event you would like to request a return, exchange, or refund, please contact our customer service team with your proof of purchase. They will be able to assist you based on the details below:
Claims will only be accepted if they are submitted within 7 days of the order being delivered.
All items must be returned in the original packaging and resaleable condition.
Any cost associated with returning the item to Nuturf will be incurred by you.
Goods will not be accepted for return unless prior arrangements have been made with Nuturf. Please contact us before returning any items.
Goods Damaged on Delivery
If your order has been lost or damaged in transit, the claim must be made to the delivery carrier responsible. If your items have been damaged in transit, please contact the delivery provider listed in your delivery tracking email as soon as possible. Photographic evidence of the damage may be requested by the delivery provider to assess the damage before the claim can be processed.
Incorrect Purchases and Change of Mind
For any returns resulting from an incorrect purchase or change of mind, a 10% re-handling charge will be deducted from any credit or refund for the goods. The cost of returning the item to Nuturf will also be incurred by you.
What are my rights under Australian Consumer Law?
In accordance with Australian Consumer Law, you are entitled to a replacement or refund if a product has been proven defective when adhering to label instructions and guidelines.