Nuturf is a division of Australian Agribusiness (Holdings) Pty Ltd and we recognise the importance of protecting the privacy of our customers who provide their personal information to us. Australian Agribusiness is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.oaic.gov.au

What is Personal Information and why do we collect it?

Personal Information means any information that relates to an identified or identifiable individual and can include information that you provide to us and that we collect about you. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, transaction history, preferences, interactions and details of participation in our programs and events. We do not collect or store payment information such as your bank or credit card details as these are processed through our payment gateway provider, Stripe. View Stripe’s Privacy Policy at https://stripe.com/en-au/privacy.

This Personal Information is obtained in many ways including questionnaires, surveys, by telephone, email, via our website or from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you including registering and servicing your account, managing your requests for products and services and communicating with you about our products, services and promotions. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Privacy and Cookies

This website uses cookies to tailor and improve your online experience. These cookies may include your IP or server address, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed (i.e., the referring URL) and the type of browser you are using. This information is collected for statistical purposes only, and we will not make any attempt to identify users according to their browsing activity.  We use these technologies to facilitate a more personalised web browsing experience, improve our website, monitor, and observe behaviour on our site and gather aggregate information about site traffic for analytical purposes. You may disable cookies in your web browser’s settings. 

While we employ data encryption technology when transacting with customers, suppliers and other partners, users should be aware that there is an inherent risk in transmitting any data electronically. This risk is inherent in all Internet dealings.

Any personal information sent to this website is subject to our Privacy Policy and privacy laws. If you do supply personal information, we are required to comply with our Privacy Policy and relevant privacy laws when we collect and use such information.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. Sensitive information will not be used by us.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Sharing of your Personal Information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Nuturf takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your Personal Information.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Australian Agribusiness will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is accurate, complete and up to date and we will take reasonable steps to ensure this. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

Nuturf reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Contacting Us
Nuturf welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us during business hours Monday to Friday.

Attn: Nuturf Website Privacy Policy
Nuturf
PO Box 3056
Rhodes, NSW 2138 Australia

Last Updated: 19^th December 2023